Our mission at Landtyrn is to build up US manufacturing while connecting our customers to the natural world. We are sticklers for the details, and we pour our hearts and souls into the products we produce. We pride ourselves in creating products that do not need a warranty, but we offer it for peace of mind to those who support us.

Warranties offered:

• 1 Year Limited Warranty (one replacement if defective) for our Portable Stoves
• 1 Year Limited Warranty (one replacement if defective) for our Nomad Accessories
• 5 Year Limited Warranty (one replacement if defective) for our Nomad Fireboxes and stove

What is Not Covered under warranty:

• Intentional damage from misuse
• Improperly using products purchased on Landtyrn Website
• Hardware or consumable components
• Lost or stolen components
• Products Damaged from fires that are too hot or too large
• Normal wear and tear of the products that do not affect use of product
• Discoloration of product, patina or rust of bare metal
• Warping of products that does not affect function of the product

Definitions:

•  Proper Use: Proper use is use by our customers that exactly follows the instruction manuals provided for each product on our website.
• Misuse: Intentionally or unintentionally disregarding the instructions included with each product on our website
• Discoloration or corrosion: Normal changes in the appearance of the components or accessories of our products
• Failure of a product: A product that can no longer be assembled or used in a safe manner
• Failure of a weld: A failure of a weld that would fall under the limited one year warranty would be a weld that has cracked RESULTING in the malfunction of a target system or component. If a weld cracks but the function of the product is not affected, we do not consider this a failure.
• Preventative maintenance: Preventative maintenance is maintenance that should be performed throughout the lifespan of each of our products. It is defined in depth below.
• Normal wear and tear: Damage and wear that should be expected from proper use of our target systems over time.

Limited One Year Warranty: Landtyrn offers a 1 year warranty on all portable stoves and Nomad accessories. This warranty covers defective products at time of opening product for the first time. This warranty also includes products that prematurely fail due to defects. A failure of a product is when the product can not be used safely as intended due to a defect traced back to the manufacturing process. This warranty does NOT cover discoloration or corrosion of components, lost or missing hardware or components, or damaged products due to neglect or misuse.

Warping is considered a problem when the system can no longer be assembled properly due to warped components. Our warranty does NOT cover minor warping under normal use, and customers should expect minor warping or settling of steel components during use. Excessive warping may be covered if it is deemed to be a manufacturing defect and not misuse or intentional neglect.

Missing components or stolen components are not covered under warranty. They will need to be purchased separately on our website. One Year warranty’s offer ONE product replacement if found to be defective. Our team will happily correct issues that are determined to be the result of a manufacturing defect.

One year warranty BEGINS on the date of purchase of our products on our website.

Limited 5 Year Warranty:

Landtyrn offers a 5 year warranty on all Nomad Fireboxes/Variants. This warranty covers defective products at time of opening product for the first time. This warranty also includes products that prematurely fail due to defects. A failure of a product is when the product can not be used safely as intended due to a defect traced back to the manufacturing process. This warranty does NOT cover discoloration or corrosion of components, lost or missing hardware or components, or damaged products due to neglect or misuse.

Warping is considered a problem when the system can no longer be assembled properly due to warped components. Our warranty does NOT cover minor warping under normal use, and customers should expect minor warping or settling of steel components during use. Excessive warping may be covered if it is deemed to be a manufacturing defect and not misuse or intentional neglect.

Missing components or stolen components are not covered under warranty. They will need to be purchased separately on our website. One Year warranty’s offer ONE product replacement if found to be defective. Our team will happily correct issues that are determined to be the result of a manufacturing defect.

Five year warranty BEGINS on the date of purchase of our products on our website.

Instructions to file a claim: Upon placement of a customer’s order, the end user/customer must catalog and file the identifying number of their order. Keep this for future reference. Claims MUST be filed by original purchaser. Customers who purchased our products second hand would not be eligible for warranty. For one year warranty claims, the customer MUST file the warranty claim within 365 days from date of PURCHASE. After 365 days, the warranty is expired.

Filing a warranty claim: To file a warranty claim, customers should take several high- quality photos of the area of failure. Customers should also take photos of the ammunition that was used and the weapon from which the ammunition was fired. Customers should then send the photos with a description of the possible damage/failure to cs@landtyrn.com. Please title the subject “Warranty claim”. Our team will then respond within 7 business days to the initial correspondence. We will notify the customer if we feel that the item is not covered under warranty, or we will notify the customer that there may be damage or failure covered under the scope of our warranty. If we deem that there may be damage or a failure that falls under the scope of our warranty, we will require the end user to package and ship the damaged component to our location (183 South Market Street Ephrata PA 17522) for physical inspection. Within 7 days we will physically inspect the damaged product and determine if the product is eligible for warranty. If we deem the product to be eligible for either our one-year warranty or lifetime warranty, we will issue a replacement product and notify the customer of the replacement product being issued. Please note this MAY take up to 14 days to process and ship a new replacement item for accepted warranty claims.

Landtyrn reserves the right to make all final determinations for all warranty claims. If a claim has been determined to fall under our warranty, our customer will be entitled to ONE replacement of the exact same SKU. If a SKU is discontinued, Landtyrn may offer a comparable SKU/product at our discretion of equal or lesser value. There will NEVER be a cash return for warrantied products. Warranty coverage offers one replacement per order/product over the life of the warranty for covered/approved claims.

Normal wear and tear and tips on how to lengthen the lifespan of all Landtyrn Products:

During proper use it should be expected to experiencing normal “wear and tear” of the products we produce. This can include some warping of components, discoloration, or corrosion of bare metal surfaces, all of which will not affect function of the products. While we create products that are meant to last a lifetime, it should be expected by our customers that they do have a service life. Here are a few tips to keep your products running for the long haul:

• Disassemble and clean firebox and portable stove components regularly
• Oil ANY bare surfaces before and AFTER each use. Bare surfaces of plain still WILL rust unless treated, oiled, or painted. Our warranty does NOT cover discoloration or rust/patina.
• Warping: Warping is typically the result of a fire that is too hot. Logs should never be piled densely in a stack that is higher than the sides of the units. Customers should monitor fires and avoid using accessories like grates or skillets until the fire is smoldering. Customers can avoid warping typically altogether by closely monitoring fires and ensuring they are not too large for our products.

Please THOROUGHLY read the included instructions with the products you purchase off our website.

Final Authority:

Landtyrn retains final authority to accept or deny any warranty claims. Landtyrn reserves the right to update or alter this policy without notice. Customers should periodically contact Landtyrn and request updated warranty information if desired.