Return & Refund Policy - Landtyrn

Return & Refund Policy

14 DAY MONEY BACK GUARANTEE:

We want you to be confident in your purchase of our products. For that reason we offer a 14 Day Guarantee. If you are not fully satisfied with our products, you can return them within 14 days of receiving them for a full refund. The clock starts from the date of arrival at the shipping address you have provided us. We will use the tracking information provided by Fed-ex or UPS (or other carriers used, if applicable) to determine the date of arrival.

In order to initiate a return: You must email us (CS@landtyrn.com) SUBJECT: “Initiating 14 day return”. Send us an email notifying us why you are not satisfied and what your order number is. After our customer service team reaches out, you will need to package and return all items you wish to return to us. Shipping for these returned items will not be included in the refund. Please note: We will only initiate a refund on your card once we have all products in hand and accounted for. You can expect our team to initiate a refund within 5 business days AFTER receiving the products to be returned. Please note: After this time period it can take several days for the charges to be returned to your card.

REFUNDS AND RETURNS OVER 14 DAYS: 

If you wish to return a product AFTER the 14 day window has passed, there will be a 70% restock fee. Please use the 14 day window to make sure you are satisfied with your products.

If you have questions, concerns, or confusion about your product, reach out to us first. We would love to help and make sure you are happy with your purchase!

SHIPPING

We offer standard shipping to all of the lower 48 states at this time Directly through our website. We are able to provide shipping to Alaska and Hawaii, but please contact us before attempting to place your order. Unless otherwise specified or noted via direct email to our office, we will ship all targets via ground shipping via Fed-EX or UPS, or we will use priority mail shipping through the postal service. Other options may be available, so please contact us if what you need is not listed on our site.

*INTERNATIONAL ORDERS: PLEASE Contact us PRIOR to attempting to place your order through our website. Our products are large and heavy and typically require special steps in order to ship internationally. Orders placed through our site for international customers or Alaska and Hawaii MAY be subject to other incurred charges to correct shipping fees and handling and/or customs and duties. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Lead times are generally listed on each product page. Please understand that these are approximate timeframes and they may vary. We do our absolute best to keep orders going out promptly and without delay. During high volume seasons, like holidays, lead times may be longer than advertised on the product pages. Some products are able to be backordered when out of stock. Typically these are products that we purchase and retail. Should you be purchasing a backordered/out of stock product, you will be notified on the product page.

Every order is automatically provided with tracking information via email, please regularly check your email after you order and ensure you received your invoice and tracking information. If you have not received any notifications within 3 business days from your order, contact us via the contact us page on our website. Please provide us your order number in that email.

 

RETURNS

Customers who place an order and would like to cancel that order must do so before shipment to receive a full refund. Shipments typically go out (for in stock items) the same day the order is placed, so be sure that you have the right item you wish to purchase before hitting the “buy” button. If you have any questions, please call before placing the order.

RETURNS AFTER SHIPMENT HAS OCCURED:

Customers who wish to return a product after shipment may do so for NEW UNOPENED items. You must contact us within 7 days of order to return your new, unopened target system. We will incur a return shipping charge (customer pays for label & shipping fees) and there is a 10% restocking fee. Upon receiving the returned target system we will inspect it for damage, and if it passes examination and has not been damaged by use, we will refund your money, minus the 10% restocking fee and return shipping charges within 7 business days.

If you have any questions about your target or any questions before you purchase a target, please go to the contact page and send us an email or call us on our Phone number listed at the top of the home page.

RETURNS FOR OPTICS, ACCESSORIES, LIGHTS, OR OTHER GEAR NOT MANUFACTURED BY LANDTYRN: 

For products that fall into this category we will ONLY accept NEW, unopened packages returned to us. Once a product is opened, it is considered used. Warranty claims for retail items will be handled through the manufacturer of said products. A 10% Restocking fee will be issued for returned gear not manufactured by Landtyrn, even if new and unopened.

SHIPPING TERMS AND CONDITIONS:

All orders leaving our facility are FOB Origin. This means that once the package hits the mail stream, it is the customers duty to ensure they are available and present to receive their packages. Tracking information is sent automatically via email to each customer. Ground shipping services allow customers to reschedule deliveries in the event that they are not home. Please contact the shipping provider chosen at checkout for more information.

We reserve the right to hold shipments that we determine may be at higher risk for fraudulent activity. We reserve the right to hold any order for any reason at any point where we feel that it will not safely make it to the customer. In these situations, we will attempt contact via email or the provided phone number in the order. Please remember to monitor your emails for communications from our customer service team.

On occasion, depending on the risk factor involved, our team may default on delivery to a fedex or UPS store location. This is not only to protect our team financially, but it also protects yourinvestment from theft or negligence of the drivers.

We will repeat: once the packages leave our facility, they are not our responsibility. Please be CERTAIN you are available to sign or witness drop off of your order, especially if it is of a higher order value.

OPTIONAL SHIPPING COVERAGE AT CHECKOUT: 

Our website automatically offers optional shipping insurance during checkout. For most orders this will be 3% of the order value. If you check this box and pay for this coverage, our team will replace damaged products or lost products in transit. Here is the Standard Procedure you must follow in the event of a damaged goods:

  • Inspect product upon receipt.
  • Determine if any products are missing
  • If damage is present, photograph damage. Photograph packaging in its delivered form, PRIOR to opening.
  • Photograph damage, document if anything is missing.
  • Immediately send photographs to cs@landtyrn.com. Make the Subject: Damaged Goods In Transit
  • Within 7 days our team will review the photos, determine the cause, and send replacement products.

Note: We will not replace products for minor cosmetic blemishes alone. Structural damage or total loss of product during the mailstream is what we will cover.

Theft of Products: In the event that insurance has been purchased and a product is stated to have been stolen from your property prior to you taking possession of said product, there will be a process to file for replacement product(s).

  • Contact our team at cs@landtyrn.com Subject line: Stolen Product
  • Depending on circumstances we MAY require a police report in that email to protect against fraudulent activities.
  • If surveillance footage of your property exists, have it downloaded and available with a timestamp. This greatly helps during a claim process.

Once our team reviews the police report, we will contact the department and speak to the investigator. If it is confirmed that the package was stolen due to an error by the shipping company (Fedex, UPS, USPS), we will initiate a claim with said shipping company.

In most cases at this point we will issue a new product. However: our team reserves the right to refuse replacement products in the event that there is a high likelihood of fraudulent activity or we believe that the claim of theft is deceitful or fraudulent.

One of our core values is standing by our customers always. We also recognize individuals will abuse companies who operate in good faith. The steps above are not to inconvenience customers, they are to protect our team and business from fraud. If you have a legitimate issue, we will get you taken care of.

If you have any questions about our policies regarding shipments, please contact us on our “contact us” page.

THANK YOU for your business and support!

HOLIDAY FULFILLMENT TIMES

During the months of November and December our companies experience a massive increase in volume. Due to this increase in orders, longer lead times should be expected. Please contact us at cs@landtyrn.com if you have questions about this prior to ordering.